service cloud specialist superbadge challenge 2

Sales at Lychee shadow hmmm It has been a while, but I believe that just the "standard" profile is what you need. Go to a case- check the Status options. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Ask Question Asked 2 years, 8 months ago. Ensure Entitlements are visible on Cases in Lightning.' Search for an answer or ask a question of the zone or Customer Support. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. (I made a custom button as well for this one.). Service Cloud Specialist Superbadge Challenge 6. Processes. E.g. advanced apex specialist superbadge solution. Confused? I think it must have taken some time to register that I updated the values or something?!?!? Even clicked edit and save for the profile after changing console settings. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! When I made mistakes, I simply reverted to the last saved version. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Back to the superbadge. The worst error! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I hope that you feel inspired. I'd do a quick google search on Salesforce Macros- It's a point and click process. @MM - thanks for your time. Goodness! I am getting mad over this error now. A mistake I have made many times as well! Service Cloud Specialist Superbadge Challenge 2 Question. What other fields do you need to add? Still not sure what Im talking about? Are you using a Dev org or a playground generate from Trailhead? I have the same problem, I have the same problem, could you solve it? @Trailhead baby I am having same error message. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. . Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. thing I could be missing?Thanks in advance! i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. My bet is that you missed one checkbox in the setup. Usually this is due to some pre-existing configuration or code in the challenge Org. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Copyright 2000-2022 Salesforce, Inc. All rights reserved. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Thanks a lot. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. nay help is much appreciated. But not able to finish this challenge . If the action is missing from the page layout, it will not show up as an option in the feed. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Thanks for your advice and help. (Not the "standard platform user", just "standard user"). I'd try this- Delete the current process. An action can be added to the page layout. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Billing Topics (Billing_Topics) with Payments and Reimbursements. These have different SLA milestones an agent has to hit its the same in this section. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'll take a look as soon as Trailhead is back up! Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Grab a pen and paper. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. We recommend using a new Developer Edition (DE) to check this challenge. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. i could pass the challenge, so great to have some experts available like you! Alas, fingers crossed for the next challenges. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I've no clue what more I need to do to complete this challenge. Ensure Agents have access to Knowledge when viewing a Case." Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. "This is a standard app. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. He laughs when I poke his nose and tries to take toys out of my hand. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). This is where you start building out the ability to manage support levels. "Please help to resolve this. This error stumped me for a while as well. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Anyone studying for their Service Cloud consultant certification. Is there an "email template" in the "email template" object? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Save & Activate.That helped me clear that error. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Remember you can only have one assignment rule per object and the instructions specify two routes. I really learned a lot here. Hello. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! This is my current version name. I'm sure it's something little! THANK YOU! I'd try again since Trailhead had issues yesterday. New Profile button, instead of hitting the Clone button on the Technical profile page. Cloudy Technical Team is correct name wise for both the record type and the process. I am not sure what I'm doing wrong? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. ", There are two options for email to case. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. The key word is "rename." Would you like to share a few more details on how you currently have things set up? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . If you are still stuck after that, leave a comment with some more details and I'll take a look. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. If you need more help, leave a comment! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? That is why I referred to the question that was asked to you before on May 31st. I got it figured out. Thanks! I've had it take up to 24 hours :(. Telecom Billing System2. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! You, my amazing reader, get more than tips for a Salesforce Superbadge. (Hint- search in setup for "support process". Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." @Joy.. Can you please share the solution ?r. Take a break, grab a snack, and watch this video. If you haven't taken the Onmi Channel module yet, now is a good time! Hello, Thanks for your feedback. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. I also got this error. I usually visit your website and I always learn something new from here. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! It's a status. This comment has been removed by the author. Or "on demand email to case". for Challenge 7. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I kept that particular module open one on screen while I walked through this step. Ensure Agents have access to Knowledge when viewing a Case. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. For example, Basic vs Premier support. Tnx, hmmmm What you have sounds correct. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. hey,yes it was, i figured out after you replied. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Checkboxes: Missing 3 that should be checked. Trying new things- my baby brother practiced crawling through a tunnel. The custom email button I made was visible instead but was not approved by the Trailhead check. Excellent article and with lots of information. I hope that you feel inspired. :) I'd reconsider that time trigger. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I add wrong queue to Presence Statuses but I still have the same issue. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I am not intending to give out the answers, just a little bit of a nudge. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. No. Help with Superbadge Service Cloud Specialist step 4. I have to double check the directions, but I believe that you just have to add a few values. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. No idea what is missing. any ideas? Is knowledge set up correctly on the page layout? Also, my email-to-case and email on demand are checked. Thanks. Ensure you set up the routing for Advanced Cases properly. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. I'd bet that the solution is to "clone" not rename. Note the filter. I had to do a quick refreher on this topic mid-superbadge. I didn't change anything and retried the "Check Challenge" just now and it worked. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The error message is so cryptic that it's hard to troubleshoot the issue. not sure how to troubleshoot this tho..@_@, hmmm! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Theyre such a useful way to remember what needs to be done before you start. Usually this is due to some pre-existing configuration or code in the challenge Org. Tried it all, from custom : support profile to standard user, even admin. I have created also both categories. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure you create 'Billing Topics' for Knowledge." That is frustrating! Hi All,I am currently stuck at challenge 4. * Able to be used on a profile level? But not sure what is causing the macro to not find the email template. I am right now @ step 6. hope to finish the superbadge now soon.!!! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Something a little odd- Have you added the chatter feed/publisher to the layout? I am the Trailhead Baby! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I learned so much doing it. "Wrong Queue" is not a queue. hmmmm I think I just had to drag the filed onto the layout. Glad you solved the problem! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. hmmm You do not want to enable all of the checkboxes. I'm stuck on Challenge 6, creating the macro. It's likely something simple like an extra character. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! What item is on your lightning Case page layout to show Entitlements? here is the complete guide for designers that will increase your knowledge. I've been in this challenge for hours now. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I am the Trailhead Baby! I was able to work out a solution, I will outline it below. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I have finally managed to get through this stage. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Make sure that the correct date range is selected. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I also ran into this after copy pasting the API Name out of the error message. We can't find the 'Customer Case Team' role. Are you sure it is about that? That proved to be incorrect. Leave a comment for the Trailhead Baby! Click on the category and note the "group unique name" - verify that it is Billing_Topics. Excellent statistics for your blog, thanks for taking the time to proportion with us. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Did you check the little box to activate the entitlement process? If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Something that helped was saving the report frequently. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I have both Email to Case and On Demand Service enabled on the Email to Case page. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. The challenge says "add the option for agents to compose emails within the console while looking at a case". Hello, I passed the first challenge but i still have a question. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Review the steps to ensure you create the Cirrus Support Process. Leave a comment for the Trailhead Baby! I dont see any check box under layout properties of Knowledge. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! You may want to jot down notes as you read the requirements. rebecca@capstorm.com. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Any hlp? What should I do? May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf,

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