gateshead council repairs
stream E6 2JA. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. View details of your former and current tenancies including rent statements and repair. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Please continue to be patient, as we are experiencing a high volume of phone calls. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead Council. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. There are no emergency or urgent repairs outstanding at this point in time. If your repair can't wait until the programme we will carry it out within the normal timescales. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. <> Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. "The garages at Leam Lane had already been condemned, and we were working towards . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. 182-184 High Street Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. United Kingdom. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If this is not possible, we will replace with the items we hold in stock. We have guidelines on how long different repairs should take. Gateshead Council aims to complete the backlog by late March next year. : 50K - 53K. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Top Jobs in Gateshead, England. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. 1 0 obj xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. East Ham Our business support events remain cancelled for now. Payslips. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. People really are our greatest asset at Gateshead Council, and we value every employee. Thank you so much. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Well, theres so much on offer and heres just a few of the highlights! This is known as the Right to Repair scheme. Housing Disrepair The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. They should all be done. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). <>>> The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Always ask to see this card before letting anyone into your home. If so, please keep reading as youre just what were looking for! Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Gateshead, England. Our business support events remain cancelled for now. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. about Our Customer Scrutiny Panel needs you! You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We will first make sure that it is our responsibility to do the repair. We hope to reschedule these events at a later date. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We will pay compensation for damage which is our fault or our contractors' fault. Complain to the housing ombudsman The housing ombudsman is a free and independent service. You can also claim compensation for the damage that has been caused during repair work. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. % The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support For further information please contact the Involvement Team by: Civic Centre Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Gateshead Council 4.0 . Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. You have the chance to buy up to 10 additional holidays per year. Thursday 26th January 2023. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Any resident with My Housing Account can access this service. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Do you want to work with us in helping to create spaces that are great to work and/or live in? To register with My Housing Account, select 'my account' at the top of the Council homepage. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. 27,852 - 30,151 a year. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. 3 0 obj If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will tell you in advance when any work like this will happen. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We hope to reschedule these eventsat a later date. <> What are the costs and charges at Watergate Court. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Repairs update You can now report your non-emergency repairs. Office 3750 Gateshead Council aims to complete the backlog by late March next year. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The department is on the lookout for more callhandlers and building technicians. Whats in it for you? As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Are you a Council or Housing association Tenant with housing disrepair issues? A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. endobj Unfortunately, this job posting is expired. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. I have got this complaint, they monitor it and see it through to the end. It is also possible to claim for any damage that may have been caused during repair works. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. These include re-fixing toilet seats and repairing minor leaks. Don't worry, we can still help! The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The contractors are currently repairing seven properties a week. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. endobj Call us on 0333 050 8887 to start the process or fill in the form. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Homepage for Gateshead Councils Benefits and Council Tax information If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Our employees and contractors carrying out work will show you an identity card. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. She added: "Someone has got to own it. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. You can create a free account to post activities, services and promote organisation working in Gateshead. To keep up to date, why not follow us. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. I have to tell you, this week I have had four complaints that have been going on for two years. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Time to have your say on the future of our leisure service. If you continue to miss appointments for repair work you may be charged. Read more about the Housing Capital Investment Programme. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The team were very helpful and understanding of my dangerous situation. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Background 2. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations.