trugym customer service
This hasn't happened and all attempts to contact them regarding this is being ignored. Find out how we combat fake reviews. Absolutely flabbergasted of the audacity and attitude she had with me. I choose at this time to cancel our memberships and truGym continued to take money from my account. I paid for a year membership and at that point had several months left. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Fantastic facilities. Good luck TruGym you are going to need it! Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Fuming to be honest. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Very clean and covid compliant. we were never told about it and there are no signs of cctv anywhere to warn us. 2023 Trustpilot, Inc. All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Correction: non-existent customer service. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? The staff, although minimal, are friendly and helpful. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Here are 8 tips for writing great reviews. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. CON's / The gym is a mess! How many stars would you give TruGym? !Poor service. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. My branch shut down down and I never received a membership refund. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! The gym had closed down suddenly in November 2021 and hasn't provided a refund. When it comes to growing a business, reputation is everything. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. trugym customer service. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Literally just paid for a day pass as the website said they were still open at stevenage. Join the 248 people who've already contributed. Terrible service. Contact Us - truGym So far, an excellent option for a gym considering the membership prices are cheap. Great equipment and when broken is fixed quickly. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. | Read 41-60 Reviews out of 265 Very clean with a good atmosphere and equiptment maintained to high levels. Find out how we combat fake reviews. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Maybe they could squeeze in another floor mat area near the gym balls. Friendly staff always happy to help. The staff are more interested in their weekend plans than theirmembers. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Required fields are marked *. But no way to resolve it. Same as below - Trugym Bromley closed and didnt refund the lost membership. We also ensure all reviews are published without moderation. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Absolutely shocking customer service. Anyone can write a Trustpilot review. False advertising! No matter how many times I try to contact them I never get a response. For businesses Categories Blog. It's a public swimming baths not a gym. Broken equipment takes a long time to be repaired. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. How many stars would you give TruGym? i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. This gym offers friendly staff with excellent personal trainers. Join the 268 people who've already contributed. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. After a few weeks of this i started to get upset. How many stars would you give TruGym? They put on load music then procede to shout over it. Join the 263 people who've already contributed. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. The staff are friendly and the gym is very tidy. The money left my account and from that date I have never heard anything from them. | Read 81-100 Reviews out of 267 No warning, no contact via letter or email. Absolute disgrace of a place rude obese staff. Staff beyond rude ! Find out how we combat fake reviews. Join the 271 people who've already contributed. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. it's never the same amount and do not expect any sort of customer service! How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. The changing rooms are always clean and the same for the showers! Join the 244 people who've already contributed. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Completely unresponsive to emails. One good search would have warned me but I was dazzled by the google and facebook reviews. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. How many stars would you give TruGym? Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. However, you are likely to be ignored. The main reason that I joined is for the Les Mills Combat class. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14