regus retainer refund

A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Our invoices are due on the payment date that is displayed on them. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. I have requested a retainer refund for almost three months. What a ridiculous it is! its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We did not put a "2000 dollars bill in front of you". ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am a small business and cannot afford any of this. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. At the end of your contract, they will automatically renew you without a signature and without consent. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I could talk with Myesha. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Thanks again for your comments which help us improve. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. *T&Cs apply. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Build an instant presence wherever you need to be, at prime business locations. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. It is clean and smart and well organised. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Regus helps businesses find and create the right workplace for their people. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. You should receive your refund within 30 days after your end date. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Such a transfer may require entry into a new agreement. I still didn't get my retainer back. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If you need further help, pleasespeak with our team member who is already in touch with you. October 23 evening Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. 2023 Trustpilot, Inc. All rights reserved. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Turned up at 450 Bath Road, Heathrow. Our coworking spaces are designed with collaboration in mind. If you were to take direct space or a sublease you would also see these fees in your rent annually. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Manage your Regus account in one place and make bookings on the move. Turned up at 450 Bath Road, Heathrow. Company Name: Max Dragon Technology Please could you send those details to me at lorraine.brule@regus.com so I can support you? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. When could I get my retainer back? They are scammers, and incredibly dishonest. My contact end of March 2021. Ts and Cs apply. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Access our global network of workspaces and business lounges as often as you need. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I would love the opportunity to help further but havent been able to identify your account. This does not affect customers who have a permanent space as these are reserved specifically for them. but when u need support / CS to talk and solve ur problems its literally non existant. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Contact: +65 [protected] its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Our team members have always been in touch with you and worked with you to rectify this matter. Ts and Cs apply. think about how low this company is. Companies can ask for reviews via automatic invitations. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. The retainer fee doesn't guarantee a successful outcome. I still did not hear anything back from them. I got an email from trustpilot. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I was a customer with a licensing agreement set to expire on December 31, 2022. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Requesting your refund is easy. The complaint has been investigated and resolved to the customer's satisfaction. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Talk to an expert. Our coworking spaces are designed with collaboration in mind. Its a healthier, greener, flexible, and more cost-effective way to do business. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Customer Reviews are not used in the calculation of BBB Rating. We may have received incorrect data. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We have checked and cannot find any payment details set up in your account. For clarity, you were also charged a retainer top up. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I look forward to receiving more information from you. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. 8. *Ts&Cs apply; participating locations only. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Unacceptable billing practices. Thank you, Lorraine Brule Global Customer Service at Regus. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date.

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